Kolkata Spinal Recovery Centre – Advanced Neuro Physiotherapy Rehabilitation (“KSRC”) is offering the facility of PHYSIOTHERAPY TREATMENT / PHYSIOTHERAPY REHABILITATION by booking the appointment through its website https://www.rehabksrc.com/ (Collectively known as “Website”) . The following terms and conditions govern all your transactions with respect to the Services including online appointment booking, payment and refunds and/or any and all other transactions through this Website or through its authorized third party websites. The Services available on the Website does not in any way constitute an invitation or recommendation to avail the Services. KSRC advises the users to make an independent determination in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof.
1. Availability, Appointment, Rescheduling and/ or Cancellation:
www.rehabksrc.com is an Online platform only for the Indian Citizen who is in possession of a valid Govt ID proof.
In case if any international patient books the appointment via Pay at Rehab Centre the difference amount shall be paid in cash at the time of billing in KOLKATA SPINAL RECOVERY CENTRE as per the category of the country to which the patient belongs. Onine Payment, appointment in this case will be cancelled and refund shall be granted at REHAB descreation.
Services shall be available for only Physiotherapy consults and treatment.
The Services with respect to a specific Physiotherapist/occupational therapist/ shall be available subject to his/ her availability. Confirmation of your appointment for a particular package shall be sent to you via SMS and/ or e-mail as appointment letter. For the Physio-Consultation , you are advised to report at the center at given time on the date of appointment, for the timely completion of your physio-assessment/consultation. Physiotherapy Treatment package cost includes the consultation fees for the Physio, a prior appointment shall be taken for the same by the patient. You may reschedule your appointment by reaching out to us on www.rehabksrc.com or call at 919650357191/9546368412
2. User Submissions/ Disclosures: You are required to submit/ upload relevant personal information which shall include patient’s details including demographic details like name, age, gender. You are advised to submit/ upload all relevant, complete and accurate information on the Website for availing the Services. If the information provided by you is found to be incomplete/ false/ deceptive/ inaccurate or misleading, KSRC reserves the right to cancel your appointment without assuming any liability whatsoever, and refund shall be granted for the same. KSRC may use your information for the purpose of providing the Services including analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities.
3. Service Fees & Appointment Letter: The appointment letter shall be made available on the registered email after successfully booking the appointment
4. Electronic Payments/ Refunds: KSRC offers online mode of payment, hence, you may use internet banking or debit/ credit card for making payment of the Service Fees. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees. KSRC shall not be liable in any manner whatsoever, if incorrect or inaccurate credit/ debit card details are provided by you for making the payment of the Service Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account. KSRC shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless it is an authorized third party website and/ or required by law, regulation or court order. Refund and Cancellation Policy
• If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. KSRC shall not be liable :
a. if any transaction does not fructify or may not be completed or
b. for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or
c. in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
• THERE ARE NO REFUNDS FOR WITHDRAWALS AFTER SERVICE OR TREATMENT SESSION BEGINS.
• If a patient withdraws from a treatment plan or physio session for any reason prior to the beginning of treatment session, they will be charged a 20% cancellation fee. A written or email request from the patient or the patient attendee is required for a refund or withdrawal ; amount will be refunded within 4-7 business days.
5. Privacy and Security:
KSRC uses secure encryption technology to keep your information safe and secure at all times. KSRC is committed towards maintaining the privacy of the information uploaded by you on the Website.